Delivery Policy


Before Dispatching
Orders should be dispatched within 48 hours from ordering if the product is in stock (providing all credit card information is validated).  Orders made at weekends or public holidays will be processed the following working day.  Just in case, it appears that any item from the order is out of stock at the time of order, we will contact the customer offering the following solutions: 
 
1. Help find alternative item to replace
2. Back order the item and ship products at a later date ==> Contact customer when item arrives back in stock
3. Refund any payments made within 3 working days if both option 1 and 2 are not applicable
 
Delivery
  • We will not deliver to addresses rather than an office or residence such as PO Box, Car Parks, Vacant Premises, Hotel or Motel.
  • Your signature is required at the time of the delivery. If no one is present at the delivery address, a card will be left for customer to arrange another time for delivery. If the customer decides to go with no signature on arrival, the customer must take all the risks of losing the parcel, but we will still be happy to help you locate it if the bad things really happen.
  • Normally delivery could take up to 3 working days within North Island, while up to 4 working days in South Island. Also please allow 3 extra days for the parcels going to rural area.  Please contact us with your order number for freight tracking enquiry.
  • Goods will not be delivered on Saturday, Sunday, or public holidays. Please contact us to arrange urgent Saturday delivery.
  • It is required that you put correct delivery address when you order as we will not be responsible for undelivered goods caused by customer error.
  • All orders are insured until delivered as informed. DC Trends will not be held liable for any items that are lost, stolen or damaged after delivery.
 
Shipping Fee
DC Trends freight chart:
1.  Retail Customer Freight Cost:
  Auckland North Island South Island Rural(Additional)
$0-$50 $6 $12 $16 $6
$50-$100 Free $18 $20 $12
Over $100 Free Free Free $20
 
2.  Re-seller Freight Cost
  Auckland North Island South Island Rural(Additional)
$0-$200 $10 $20 $30 $12
$200-$500 $20 $40 $60 $24
$500-$1000 Free $70 $120 $48
$1000-$1500 Free Free $180 $72
Over $1500 Free Free Free $120

*Auckland delivery covers the area from Orewa to Bombay Hills, and from Helensville to Clevendon (South Island rates applied to all islands around AKL, eg. Waiheke Island)
*Definition of Auckland delivery may vary according to different delivery companies, while DC Trends reserves the right of final interpretation.
* However, in some special cases that the order is too bulky or heavy to fit within our regular cases/cartons, we will contact you for special quotation.

Express Shipping
Express shipping can be arranged by phone at the cost of the customer.  Please contact q7hanson@gmail.com  for more details.